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CUSTOMER CARE

We are truly focussed to give you an excellent service. All your complaints and suggestions would be appropriately actioned as soon as possible. Your each communication would be duly replied or acknowledged within 24 hrs.

RETURN OR COMPLAINT FORM

Have any questions or concerns? 

We’re always ready to help!

 

 

Reach us at

Call Us Now

or send us an email to:

support@taanibaani.com

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SHIPPING & DELIVERY POLICY

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 business days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Orders should be delivered within 8-10 working days. TAANI BAANI TRADES PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +919234813239 or support@taanibaani. com

CANCELLATION AND RETURNS

  • Our products are of the finest quality and workmanship and we have many satisfied customers all over the world. We follow a very strict 'No-refund' policy and we do not entertain any cancellations or refund requests except when product us faulty.

  • Item on Sale will not be refunded or exchanged

  • If in case you are not happy with your purchase, We will issue an exchange option. The package has to be sent back to us in its shipped condition within 48 hours of receipt.

  • Please note shipping charges will be borne by the customer for exchanges

  • Before returning the product, please lodge a complaint on customer section of the website and support team will get in touch with you to provide you with unique complaint ID which needs to be written on top of the returned goods. 

  • Once return is established as genuine, store credit would be provided to the customer minus the shipping cost.

Indian Buyers: Please pacakage the content safely and write the complaint ID number on top of the returned item. Simply go to your nearest India Post and send the package to following address:

TAANI BAANI

230 KH Panchwati nagar, North of Rly Line, near Bazaar Samiti, near Sanskaar International School, Rajendra Nagar, Patna, Bihar 800016, India

International Buyers: All other international buyers, Please pacakage the content safely and write the complaint ID number on top of the returned item. Simply go to any international courier service and post the items to following address:

TAANI BAANI

230 KH Panchwati nagar, North of Rly Line, near Bazaar Samiti, near Sanskaar International School, Rajendra Nagar, Patna, Bihar 800016, India

FAQ

Do you provide International delivery?

 

Yes, we provide international delivery to any country where courier delivery can be made.

 

How do I return an item?

 

Indian Buyers: Please pacakage the content safely and write the complaint ID number on top of the returned item. Simply go to your nearest India Post and send the package to following address:

TAANI BAANI

230 KH Panchwati nagar, North of Rly Line, near Bazaar Samiti, near Sanskaar International School, Rajendra Nagar, Patna, Bihar 800016, India

International Buyers: All other international buyers, Please pacakage the content safely and write the complaint ID number on top of the returned item. Simply go to any international courier service and post the items to following address:

TAANI BAANI

230 KH Panchwati nagar, North of Rly Line, near Bazaar Samiti, near Sanskaar International School, Rajendra Nagar, Patna, Bihar 800016, India

What is your returns policy?

  • Our products are of the finest quality and workmanship and we have many satisfied customers all over the world. We follow a very strict 'No-refund' policy and we do not entertain any cancellations or refund requests except when product us faulty.

  • Item on Sale will not be refunded or exchanged

  • If in case you are not happy with your purchase, We will issue an exchange option. The package has to be sent back to us in its shipped condition within 48 hours of receipt.

  • Please note shipping charges will be borne by the customer for exchanges

  • Before returning the product, please lodge a complaint on customer section of the website and support team will get in touch with you to provide you with unique complaint ID which needs to be written on top of the returned goods. 

  • Once return is established as genuine, store credit would be provided to the customer minus the shipping cost.

How do I track my order?

 

Tracking number would be mailed to you with a link to access current status of it.

 

How can I contact your couriers?

 

In the link sent to you would also contain information on how to contact the couriers.

 

What are your delivery options?

 

Express mail and registered mail. 

StoreLocator

TAANI BAANI 

Lakeside Drive Point Cook VIC 3030

Mon-Sat: 10:00am-7:00pm
Sunday: Closed

 

TAANI BAANI

230 KH Panchwati Nagar, Patna,

Bihar, India 800016

 

 

Mon-Fri: 9:00am-6:00pm
Sat-Sun: 10:00am-5:00pm

STORE LOCATOR
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